IT Field Communication Specialist II / III | Deer Valley Apply now » Date: Sep 9, 2024 Location: PHOENIX, AZ, US, 85021 Company: APS Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Summary IT Field Communication Specialist II / III | Deer Valley We’re looking for an IT Field Communication Specialist II/III to play a key role in the installation, maintenance, and redesign of our critical communication infrastructure. You’ll be responsible for ensuring the efficient installation of technical assets, addressing design deficiencies, and making necessary modifications to keep systems running smoothly. Key Responsibilities:
Oversee the installation and maintenance of enterprise-level communication systems and technical assets.
Identify and resolve field design deficiencies, leading redesign efforts to improve performance and functionality.
Collaborate on disaster recovery efforts by redesigning traffic routing to ensure the swift restoration of services.
Lead coordination and direct 3rd-party support teams during escalation, ensuring timely resolutions to critical issues.
If you're an experienced field communications specialist ready to tackle challenges head-on and ensure seamless communication in disaster recovery efforts, we’d love to hear from you!
Ability to work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends and holidays.
Minimum Requirements IT Field Communication Specialist II / III | Deer Valley
Equivalent to a high school diploma
AND five (5) years related experience troubleshooting and repairing metering and control systems.
Proven experience working on all types of supervisory equipment used by APS.
Experience in designing, installing, configuring, and implementing public safety microwave radio systems and implementing large scale complex IP networks.
Knowledge of the functionality of control schematics.
Demonstrated experience in substation design concepts/practices relating to substation control.
A thorough understanding of protection, metering, and control concepts.
Familiarity with electronic circuit fundamentals.
Demonstrated personal computer skills including working knowledge of both hardware fundamentals and software applications.
Ability to travel statewide, work outdoors, and work overtime.
Preferred Special Skills, Knowledge or Qualifications
Technical degree in telecommunication, data communications or equivalent.
Ability to interpret schematic diagrams and troubleshoot to component level.
Knowledge to transition to legacy communication to Next Generation Network and Radion equipment.
Specific knowledge of TCP/IP, network design, network security, propagation, and point to point radio operation using ethernet over microwave.
Knowledge of building IP networks using MPLS or other network convergence technologies.
Familiarity with FCC regulations and standards for licensing microwave paths.
Understand basic electronics, electrical power systems, the basics of the 7 layers of the OSI model and in-depth knowledge and experience in RF.
Ability to coordinate and provide direct oversite to Vendor and 3rd part support and other activities within their area of responsibility (AOR).
Ability to train and mentor junior level staff and perform as SME of all equipment that resides within their AOR.
Ability to work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends and holidays.
Major Accountabilities 1) Install, assemble, design repairs, adjust, test, and maintain telecommunications equipment such as wired and wireless telecommunications systems devices, microwave, IP Networks, Radio Frequency (RF) Communications systems, Voice & Data communications, VoIP, Cameras, Wi-Fi, fiber optics, WAN/FAN/LAN technologies, all of which make up the Next Generation Network.2) Troubleshoots and design repairs on a wide variety of computer aided telecommunications devices such as Portable/Mobile and Radio Repeaters, radio dispatch consoles, electronic and electro-mechanical equipment, SCADA systems, Fiber, DWDM, telemetry and GPS systems, wired and wireless network equipment.3) Regularly use diagnostic software for localizing equipment and system problems, specialized testing equipment such as communications analyzers, digital oscilloscopes, Radio Service Monitors, digital multimeters, cable verifier, spectrum analyzers, frequency counters and RF power meters.4) Performs remote/Centralized management of systems through Management software.5) Install, repair and maintain Carrier Class Digital Microwave (MW), and Radio Frequency (RF) Data Link equipment.6) Must be able to coordinate and provide direct oversite to Vendor and 3rd part support and other activities within their area of responsibility (AOR).7) Is expected to train and mentor junior level staffing, they must be the SME of all equipment that resides within their AOR.8) Ability to work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends and holidays.9) Must display a mastery of knowledge of AC/DC Power/Amperage and understand the safety aspects of working in high voltage environments.10) This position requires ability to work alone and with team members as well as customer departments to design highly reliable and timely solutions. The type of work will include working on ladders, and lift platforms. Installing microwave radios, network switches, routers, and the use of power and hand tools. Export Compliance / EEO Statement This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws. Flex Role:This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work, but the ultimate decision is the company's. Employees will have two options to choose from:
APS office based: The employee prefers to work most of the time from an APS facility.
Home based: The employee prefers to work most of the time from his/her home.
Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.